Your organization needs to ensure that critical IT systems are always available to support core business functions.
Unfortunately, maintaining IT systems with an in-house IT staff can be costly and inefficient. Consider turning over your daily managed IT service needs to us. We can be your complete IT service management solution supporting all your servers, network appliances and desktops. Your systems are monitored and supported both remotely and locally 24/7 and problems are fixed before they can present a problem.
Features
Network Operations Center. Our NOC is staffed around the clock with engineers who take care of all remote services including: maintenance, patch management, device reboots and also track monitoring systems for alerts that indicate trouble with servers, routers, switches, firewalls, and applications. When a problem is detected, engineers assess the information and perform basic troubleshooting, classification, prioritization and issue escalation.
Remote Support Center The Remote Support Center and Help Desk is responsible for the troubleshooting and resolution of all client support issues. To access help desk support, our clients can call our telephone hotline or contact us via e-mail. In addition to user-initiated requests, the help desk also handles support requests from escalated issues from the NOC.
Patch Management and System Optimization. This service keeps your PCs updated with the latest security and critical operating system patches. In addition, system optimization tasks such as disk defragmentation or cache cleaning are done regularly so the PC’s life is extended while running at peak performance.
Remote Server Support. Remote Server Support delivers maximum server uptime through secure and immediate server access when a potential problem arises. This service enables us to log into the server, using our Secure Remote Access tool, pinpoint the problem and resolve it remotely. Clients receive convenient and fast response because Remote Server Support can be done 24×7 without client intervention or disruption.
Disaster Recovery and Business Continuity for Every Business.Today’s businesses depend heavily on technology resources, but access to the best technology solutions can be challenging and even confusing for any business. Backup solutions have historically been limited to local backup to tape and disc or data backup to off-site cloud storage. These solutions work for recovery of files and folders and even recovery of e-mail data, but they fail to provide disaster recovery and business continuity in the event of total server failure or inability to get into your physical facility. Our backup strategies for servers brings enterprise solutions to your businesses in the form of an easy to deploy appliance that incorporates local backup, cloud backup, object-level Exchange restore, local and cloud server business continuity.
Cloud Backup. Our Cloud Backup and Disaster Recovery services are designed to ensure that your organization has access to its important files in the event that they are needed. Our Cloud Backup and Disaster Recovery Solution starts out by backing up critical data on an on-premise device which is then replicated to a SAS 70 Type II datacenter. With this approach, your organization can quickly restore files and folders from the local backup device or the cloud